Virtual Class FAQs
To learn more about virtual classes:
- What equipment do I need?
- How do I find out if my browser will work with WebDemo™?
- Is there a charge for virtual classes?
- How often do you hold classes?
- What is your cancellation policy?
- How do I sign up for a class?
- How will you handle questions from attendees?
- Is there a limit to the number of attendees for a virtual class?
What equipment do I need?
To attend a virtual class, you need an Internet connection and a separate phone line for the conference call. If your separate line has a speaker phone, several employees can participate at once.
The computer you use must meet the following requirements to work with WebDemo™:
- A broadband Internet connection that gives you at least 56kbps with 40kbps connectivity (examples include DSL, cable, T1, etc.)
- One of the following operating systems: Windows® 95, 98, ME, NT, 2000, or XP
- Microsoft® Internet Explorer 5.5 or later
- Browser must have Java enabled
- Microsoft Java Virtual Machine 5.x or later
Before taking your first class, please test your browser.
Return to topHow do I find out if my browser will work with WebDemo?
To work successfully with WebDemo, your browser must meet several requirements, and you must install a plug-in application.
Before taking your first Virtual Class, please go to the machine you'll use to attend class, and prepare its browser. To do so, follow these steps:
- Go to webdemo.eci2.com
- Click the Test Browser link.
- You'll see a Test System dialog box like this:
Please wait for your system to complete the test.
- If your test was successful, go to Step 6.
If your test indicated that there are problems, as shown here, click More Info.
- In the Test System window, click Email Results.
When you complete the form, include your:- Name
- Company name
- TeamDesign serial number
- Contact information.
- When you see a window like the one below, click OK;
your system will then install the plug-in applet.
Is there a charge for virtual classes?
Currently, Team-Systems is offering virtual classes for 'FREE' as long as your Team-Systems/ECI² account is current.
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How often do you hold classes?
Most classes will be held at least once a week, but our schedule may vary, depending on which classes are the most popular.
After you select a class you want to take, you can see when that class is scheduled.
You can also see all the currently scheduled classes on our Calendar of All Classes. You will need your TEAM-DESIGN! serial number to view the calendar.
Return to topWhat is your cancellation policy?
If there are no registrations for a class by 8:00 A.M. CT on the day before a class, we will cancel that particular class.
Return to topHow do I sign up for a class?
It's easy to sign up; just follow these steps:
- We have classes for TEAM-DESIGN! modules, add-on products, and special topics. To learn about any of these classes, click the appropriate link in the column on the right.
- Click the class names to read the descriptions.
- When you find a class that interests you, click the When Is This Class Held link to see when we're holding this class.
- To register, click the class link on the date you wish
to attend. Complete the registration form, and we'll display
a confirmation message.
You may print or save the confirmation message; we'll send a copy of your confirmation to the email address you supply when you register. - To see if there is documentation for your class, see the documentation page.
- Download the appropriate documentation for your class, if any.
Note: If you any additional questions about virtual classes, please send an e-mail to
Return to topHow will you handle questions from attendees?
We welcome your questions in advance!
We anticipate that several dealers may all have similar questions in mind to ask during the Web training session. In respect for everyone's time, we'd like to make sure we can answer as many of your questions as possible in the time allotted.
To submit questions about this Web training topic in advance, just send an e-mail to webinar@team-design.com.
Include your name, company name, virtual class name and session date so we can be sure to answer your question in the webinar you are attending.
Return to topIs there a limit to the number of attendees for a virtual class?
Each webinar is limited to 50 connections.
Several guests may attend from ONE location. Therefore, if you think other personnel at your location would be interested, we encourage you all to attend the webinar from one phone/Web connection.
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