ECi Support
Every ECi software product is backed by our industry-leading technical support and customer care. If you ever need help with your ECi software, you will receive it from well-qualified technicians who are not only versed in the software, but also in how our customers run their businesses.
While the average turnover rate in call centers is 21 months, ECi is proud to say that our support personnel have an average of 8 years experience with our various software products. You can rest assured that your call will be handled in a professional and competent manner.
ECi also offers additional support channels for most of our products. In addition to traditional, telephone-based support, you can request assistance via e-mail or fax and access documentation, technical specifications, FAQs and other support resources via the Internet.
Learn More
For more information on support options for specific ECi business systems and related products:
- Please see our Customer Support section
- Or our individual business system pages (go to the Support tab for your system)
- DDMS customers: Premier Account Management offers our highest level of support and service
