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La Crosse Success Stories
What La Crosse Users Are Saying:
“The Contract Freight investment has netted me an additional $10,000 per month in profit.”
Scott Johnson, A&B Business Machines
“The La Crosse OSA application we installed on our demo floor is a hit. We had a lot of interest at our annual expo. Yesterday, the Department of General Services was here for an overview of our entire line. They were impressed with the La Crosse OSA feature. It is certainly a feature that sets us apart from the competition. Nice work.”
Lenny Brown, Director of Service and Support, The Phillips Group
“Since MT Business Technologies has taken on La Crosse Management Systems as not only a provider of software, but also a business partner, MT has grown and prospered in a highly competitive industry. LMS has provided the means to control our costs and analyze our sales to better react to the ever-changing marketplace. LMS provides the software, the support and the industry knowledge and experience that allow our focus to be on growing our business.”
Andrew J. Yetzer, MT Business Technologies, Inc.
“We moved to La Crosse about three years ago. I am getting numbers and data through importing to Excel and using Crystal [Reports] that I could not have dreamed of prior to the change. Conversions are rough no matter what system you choose to go with. The training and follow-through after the sale is the major thing I would look at. I have heard horror stories from dealers that purchased a new operating system and had issues from … trainers, to poor follow-through from the vendor. Those are the last things you need with a conversion. La Crosse has taken care of us in every aspect.”
Mark Mathias, Service Manager, Command Business Systems
“I have yet to stump Shelly Saegrove on any support issues we have thrown her way. What amazes me is how she knows within minutes where to go and what to look for with reporting and data table issues. She has given me the best support any user could ask for. Very deserving person who is timely with her responses and willing to teach. Great asset, I hope you treat her extremely well.”
Mike Pivec, Operations Manager,TaylorMade Water, Inc.
“I want to extend thanks to you and your fine staff from the start of discussion (two years ago) until now. The assistance you and your staff provided from Orientation through Pre Live and ultimately to Live was greatly appreciated. The most amazing part was the seamless conversion of data from our legacy system to La Crosse. On Monday, March 5, 2007, I was ELATED and EXCITED. When we printed the first invoice, I had tears in my eyes. This clearly demonstrates the dedication and expertise of your staff. Debbie Fall was exceptional with her knowledge, understanding, cooperation, as well as her hand-holding with the staff. Mere words cannot explain my sincere appreciation to have her during this very critical and positive change in our business environment.”
Gary Denison, CFO, Erb's Business Machines
“The support we have received from Adam and the support team had been truly outstanding! We now have more information available than ever before and are now making much better decisions for the future of our company. The Tech Raptor program has provided much better information to the technicians and has speeded the billing process for “charge” calls. This month we will implement the Internet meter collection and that module will quickly pay for itself with increased efficiency and reduced manpower to process maintenance agreement billing. Overall we are sure that we have the software and support from your company that will help us reach our sales goal in the next few years!”
Wayne Cernie, CFO, BSA Business Solutions
“I love the new system!! I think it will make all of our day-to-day operations much easier, and with our business continuing to grow, the quicker we are able to accomplish inputting the data, the quicker we can take care of the needs of our customers. Tammy Caldwell and Shelly Saegrove are excellent instructors, making the transition from our old La Crosse system to the new system much less painful.”
Jan Russo, Customer Service/Order Coordinator, Electronic Business Products, Inc.
“Tammy has been phenomenal, and we are very happy with the progress. Just wanted to pass this information along.”
Jason Goelde, President/Owner, MBM Computer Systems Solutions
“We are on the La Crosse System (character based) and it was a painless process to add freight or fuel surcharges to the maintenance agreement invoices. LMS sells a contract freight program and it drops a charge into each invoice based on percentage or base amount dependent upon the criteria input. The program paid for itself in less then 60 days. We charge freight based on a percentage of the subtotal of the invoice. We started with 2 percent when we first purchased the program and recently have raised the freight charge to 3 percent. This increase has not been noticed by any of the customers. We do get questions about the freight charge on the invoices, but once explained there are no additional issues. For those customers that did not want the freight included in their bill, we changed their contracts to not bill the freight. We charge those customers per shipment for supplies and there is an additional handling fee applied to those invoices.”
Jeanine Bell, Senior Contract Administrator, Monterey Bay Office Products
“From the time you presented this product and throughout the training I was very impressed. I have done software conversions for one major corporation (IKON Office Solutions), one independent dealer (TaylorMade Digital) and now this one at our company. Your company has been the best ever representing its product, and Debbie Fall, Brett Lewis and Adam Siebert all showed great patience and skills teaching us and guiding us through this project. I have never had such a good relationship with software consultants as I have had with your team. We look forward to a long standing relationship and because of the unique type of business we have we can be a model for future companies like ourselves for [La Crosse]. I hope we can partner ideas to improve the software for our industry. Thanks again.”
Mike Pivec, Operations Manager, TaylorMade Water, Inc.
“We would like to thank all of you for planning and executing a wonderful spring conference! We will leave with excitement and renewed vigor to improve our use of your excellent system. We would especially like to express our gratitude for your unique capacity to really listen to and understand everyone’s individual business needs. You are all the greatest!”
Vince, Anita and Cindy, Ameritel Corporation
“Tom, thanks for your help. I am excited about going on La Crosse. I think it will really take us to the next level. The biggest reason I wanted to go with La Crosse was because of the outstanding support you have given us. Also, pass along to your folks that they are always very helpful and friendly. You and your people make a difference!”
Joe Hogue, V.P. of Service, Indy Office Solutions
“I just want to take a moment to thank you and your staff, specifically Nikki, Rich and Stacy, for guiding me through this conversion. You should be proud for having such a dedicated and knowledgeable group of people to work for the company. I especially want to thank Stacy for her “hand-holding” through the process. Her care and concern for my tasks was truly comforting. As it stands now, it was a great success for TBSNY and a great learning process for me..”
Charles Sahler, Toshiba Business Solutions, New York
“Todd, We just wanted to let you know how much we really like this report [Minolta Digital Copier Report]. It is extremely useful in providing the average volume usage on the machines/contracts with SA Item code Q1892, especially the totals row with averages. This report provides great information, and we plan to run it frequently for certain machine items and other SA Item codes. Thanks for your hard work to get this done!”
Walt Robinson, Copytronics Information Systems
“How cool is that? I learn more about the system features every day. Thanks for all your help, Tom. This will enable us to estimate more accurately when we have to estimate meters for the deadbeats that don’t provide their readings.”
Tim Chubb, Indy Office Solutions
“I wanted to take a moment and let you know that Bjorn is really a great asset to your company. Every time that I’ve had to ask for his assistance, he’s been extremely gracious, patient, polite and helpful to me, even when I’m trying to explain the crazy things that I need him to do and how I’ve had to operate in the CPC world. … I’d buy him a beer if I were in Wisconsin, but since I’m not, maybe you could do that for me!”
Sandy Jones, Copytronics Information Systems
(On editing an invoice and resending it to a customer) “THIS IS FANTASTIC! I COULD NEVER DO ANYTHING LIKE THAT IN SAP! Thanks a million.”
Pat Markley, Sharp Electronics Corporation
“I would like to compliment you and everyone at La Crosse on the way in which you have handled all of these issues so far. It has been a pleasure to work alongside such a professional, prompt and knowledgeable team. I am truly looking forward to the training sessions and all of our future interactions.”
Jesse Mark, R.L. Mark & Company Ltd.
“I appreciate the great help you, your company, and your software are to AOS. THANK YOU.”
Peter France, Automated Office Systems
“I really appreciate the fast response. I was meeting with the Sharp Service Manager for the western United States. ... We talk a lot about the value of LMS software, especially the reports available. Your prompt reply impressed him greatly. Thanks!”
Glen Anderson, Capital Business Machines
“Stack Ranking Report by Group Bill … this report is the best thing about La Crosse. No decisions are made without me giving this information. I finally started running it to a file, exporting it into Excel and helping filter on whatever we need to look for. It's so simple … it tells us we are making money.”
Bill Snyder, Sara Mana Business Products
“I have had to learn a new software package (Dynamics). I compare it to the La Crosse system all the time and it’s not as good! You and your LMS staff are the best.”
Pamela Fuhrman, Net Center, Inc.
“I want to thank you for the hospitality LMS extended to Joey and me at the conference this year. Thanks for the generous gifts also. As owners, you should be very proud of the great team of employees you have brought together. Every one of them is so gracious, helpful and patient with us (me). I greatly appreciate the sacrifice of their personal time and that of their families during the evenings of the conference. I am sure their daily workload increases significantly before and after the conference as well. My sincere appreciation to every one of them.”
Gary Feucht, Bankers Equipment Service
“The data conversion was so very smooth. It was awesome. You guys really know what you're doing. … We never lost one piece of data.”
Dave Johnson, E.O. Johnson Company
“Since we have gone live with La Crosse, contracts have progressed dramatically. I work with the setup, billing and maintaining of all contracts. I have found the use of grids to be particularly useful with the new system. We are now able to access every major part of the contract from one screen. I also really like that I can access invoices and meter readings right from work with contracts. The meter reading grid has been very useful for my sales force. I am able to copy and paste everything right into an Excel spreadsheet for them. This saves a tremendous amount of time for me. I also like the parameters option when the billing is done. I have several different sort groups, and to bill by parameters saves me time as well.”
Lindsey Crouch, Wagers Business Systems
“I have thought of LMS each day since our purchase, because you always listened to what we needed and tried to make it better. The commitment LMS has always made to listening and taking care of the customer is well known nationwide. I need your company to help me take care of my customers like you guys take care of yours.”
Giles Scott, Scott’s Office Equipment, Inc.
“What we needed was a system that could grow with our company. The old PC-based software we had didn't handle multi-division transactions well. We have seven legal entities that we have to account for; we get consolidations for five operating divisions. We have inter-company transactions; we have transactions in foreign currencies. We had to go through a lot of manual entries and a lot of steps to close the books. By going into the La Crosse Financials package we were able to speed up closing by cutting two days off the process each month.”
Unisa Shoes, Miami, FL
“Thank you for the informative seminar and conference last week. Most are not like yours. I really enjoyed it and learned a lot. I have already started implementing some of the items we discussed.”
Ruth Moore, James Office Equipment
“I want to give my praise to Rich T. and the Advanced Service Manager course that he taught. He was very informative and did an excellent job of producing the course material.”
Jacob Adams, Service Manager, Digital Copy Systems
“Your explanations are very helpful. Thanks again.”
Debbie Roberts, MT Business Technologies, Inc.
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