eLa Crosse

Features

• Displays customer account information, including A/R and contract detail
• Displays customer transaction history
• Displays customer service history
• Log service call requests online
• Enter meter readings online — supports entry for multiple meter codes
• Place supply orders over the Web
• Lists IT consumables and supplies for customers’ specific machines
• Secure online shopping cart
• Automatic e-mail confirmations
• Meter readings, service calls and supply orders go directly into the La Crosse business system — no re-keying or manual updating

Benefits

Automation

Logging service calls, recording meter readings and taking supply orders are important tasks. And, with the right technology, they are tasks that your customers can be doing for you. That leaves your employees (one of the most expensive resources in any dealership) free to handle other, more demanding tasks that may help generate additional profits.

Customer Service

eLa Crosse not only lowers your costs by enabling customers to enter their own meter readings and service requests, it also improves customer service. Customer can go online to information about their account and their machines at their convenience. eLa Crosse gives customers access to invoice and A/R detail, transaction history and service history. It also lists the supplies and consumables appropriate for the customer’s machines for convenient online purchasing.

Integration

eLa Crosse is integrated with the La Crosse business system. Account and machine information is supplied by the La Crosse system and displayed in real time. Likewise, meter readings, service requests and supply orders that customers enter online are automatically passed to La Crosse and move through the normal operational flow without additional work from you or your employees.