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What MWAi Users Are Saying:
Don Katalenas, Perry Corporation, Lima, OH
I’ve been a long time user of MWAi – over 15 years in all. MWAi has been absolutely worth it in the long run. The system greatly reduces dispatches, and also increases tech efficiency based on the fact that they don’t need to be on hold to get call information — they get all of it sent directly to their phone.
Over the decade we’ve had it, MWAi has made the dispatchers at least 50% more efficient and the technicians at least 15% more efficient. Factor that out over time and you’d get pretty impressive numbers.
David Kadyk, Van Dyk Business Systems, Pittsburgh, PA
The cost savings and man-power saved have made [MWAi] well worth it. I’m using one system for my entire operation, and that’s staffing 15 dispatchers and 3000+ machines. The cost savings on that alone has been huge.
There have been some minor glitches — but the biggest problem has been resolved, and that was communication between OMD and MWAi. Now that they’re both working on the same side, it's not an issue.
Overall it’s been a good product, well worth the investment. The combination of everything it has to offer in one package is a great asset.
Bruce Irvine, Coastal Business Products, Walton Beach, FL
When our dealership was looking at automating dispatch over 5 years ago, we found that we could estimate the savings at one-half of the dispatcher’s time and one-half of a technician’s time. In effect, we were able to recapture about 1 man-day in productivity that we could translate into better customer solution advocating, more sensible dispatching of calls and more emphasis on effective field service supervision. MWAi freed the dispatcher from the tech’s phone and freed the techs from overly long hold times. We are on-line, real-time for the most critical part of our business giving us the information we need to control the execution of our business plan.
So for a dealership our size with 26 employees, MWAi makes financial sense and keeps sanity in our dispatch/admin areas. Our technicians and supervisors are empowered with information and transactional ability that streamlines the administration of their work.
As I have discussed with other users (as I am very active in the OMDUG), I can only conclude that MWAi is absolutely essential to bigger dealers.
M. Klaus, GFI Digital, St. Louis, MO
We use the [MWAi] for everything: for load balancing calls, for customers calling in for meters and call requests. All the techs are dispatched through the software, which they can access through email and their pda phones. Even with customers that need 24/7 support, MWAi automatically loads jobs to whoever is on call on nights and weekends.
It has handled all the functionality that was missing from OMD, and given us everything that we need for the service techs. From a technical standpoint, you need that kind of end-to-end system.
Sandy Wallace, Metro Sales Inc., Minneapolis, MN
MWAi’s service and dispatching is wonderful. The techs and the dispatchers like it a lot, especially the reporting and other things that make life on the tech and service manager side easier.
