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Why ECi?
Extensive Resources
With more than a dozen divisions in five countries, ECi has one of the largest development teams of any industry-specific software provider. ECi product managers routinely share technical expertise and resources across business units. The result is software that incorporates proven best practices across multiple industries.
Industry Expertise
ECi actively recruits people with real work experience in businesses like those of our customers (eg. office products dealerships, hardware stores, office equipment dealerships, etc.). As a result, ECi employees have a collective total of 1013 years of practical, hands-on experience in the industries we serve — this, in addition to centuries-worth of technology expertise.
Guided by this fundamental understanding of both technology and the needs of our customers, ECi produces best-of-breed ERP systems uniquely suited to the industries we serve.
Continual Enhancement
Our policy of continual enhancement means that the software evolves along with your business. New features are regularly provided to all current customers through periodic version releases at no additional cost.
Customer Involvement in Development
We encourage our customers to become actively involved in the evolution of our products. In fact, many of the features in our business systems are a direct result of suggestions from our customers. E-mail, our customer web sites, and our users group meetings are all channels for submitting ideas for additional software features.
Another channel for customer involvement is our unique customer advisory councils — groups of ECi customers who give feedback on every level of ECi software and service. We prioritize software development based on their feedback, and even allow council members to help design and test new enhancements to our products.
Top-Tier Support
ECi support technicians have an average tenure of 8 years with the company — and many also have hands-on experience working in the various industries that we serve. That means every time our customers call, they get the benefit of in-depth experience rather than the frustration of offshore support centers working from call-scripts.
Our commitment to quality service shows in our results: when we asked our customers to gauge their overall satisfaction with ECi support, our average rating was 9.4 on a scale of 10.
More Award-Winning Businesses
No software package can create an award-winning business; that takes a combination of market expertise, top-flight management, skilled sales professionals and quality customer service. But the right technology solution can enhance those attributes, helping a company stand out from its competitors and dominate its marketplace.
- Of the LBM & hardlines business-owners named "2008 Entrepreneurs of the Year" by LBM Journal, 2 out of 3 use software from ECi.
- Of the office equipment dealers named "Sharp Elite Dealers," 16 out of 20 use software from ECi.
- Of the office equipment dealers named "Elite Dealers" by OfficeDEALER, more use ECi than any other provider.
- Of the office products dealers named "Top Performers" by industry trade association TriMega, 6 out of 8 use software from ECi.
- Of the office products dealers named "Outstanding Distributors" by AbilityOne (formerly JWOD), 6 out of 10 use software from ECi.
- ECi customer Pacific Coast Office Products recently won the Xerox Dealer of the Year Award.
- In recognition of their civic contributions, ECi customer Goodmans Interior Structures recently received the "Community Impact Award" at the Arizona Corporate Excellence (ACE) Awards. Goodmans was also named to ACE’s list of Arizona's Top 50 Private Companies.
Commitment to Empowering Growth
Our service and support, our training and innovation, 11 different management systems and countless related technologies — all of them add up to one simple thing: we help businesses excel. Whether it’s moving into new markets, adding new customers, expanding sales to existing customers, or simply boosting the bottom line through cost reductions, ECi software can help your business grow.
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Learn more about what our software can do for your business, or schedule a demo. Learn More>>
