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Advantage™ Support
ECi Advantage's industry-leading support is available around the clock, 24 hours a day, 7 days a week. Advantage support technicians are always on-call, ready to offer you assistance for any emergency. In short, we’re working when you are.
Business Hours
Advantage Technical Support is available during regular business hours in Big Sandy, Texas, from 7 a.m. to 7 p.m. Central Time, Monday through Friday.
Advantage Links
- CLICK HERE to contact ECi Advantage
- CLICK HERE for links to various hardware vendor sites.
- CLICK HERE to view hardware support documents.
- CLICK HERE to submit an RMA request
- CLICK HERE to submit your Company Information
- CLICK HERE to submit a Programming Request
- CLICK HERE to submit a Vendor Download or Catalog Request
- CLICK HERE to submit an Internet Connection Worksheet
- CLICK HERE to submit Email Information
Phone Numbers
- Phone: 903-636-5200
- Toll Free: 800-991-7283
- Fax: 903-636-4674
Shipping Address
To ship hardware or other items to Advantage Technical Support, please use the following address:
Advantage Technical Support
ECi Advantage
PO Box 421
Big Sandy, TX 75755-0421
Accounting
Accounting and Remittance are handled by ECi headquarters:
To contact ECi Accounting:
- E-mail:
- Phone: 800-959-3373
To Remit Payment to ECi, please use the following address:
eCommerce Industries, Inc.
PO Box 200164
Pittsburgh, PA 15251-0164
